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24/7 Service & Performance Monitoring |
Included |
Included |
Included |
Remote Server Monitoring & Management |
Included |
Included |
Included |
Patch and Updates Management |
Included |
Included |
Included |
Server Help Desk Support |
Included |
Included |
Included |
Active Directory users and rules management |
Included |
Included |
Included |
Event Log Monitoring |
Included |
Included |
Included |
Drive Space Monitoring |
Included |
Included |
Included |
Server Anti-Virus/Anti-Malware Protection |
Included |
Included |
Included |
Unlimited Remote Control Server Support |
Included |
Included |
Included |
Printer Queue & Availability Monitoring |
Included |
Included |
Included |
Annual On-Site Server Cleaning |
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Included |
Included |
Software License Management |
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Included |
Included |
Virtual CIO Support with quarterly business reviews |
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Included |
Included |
Application Software Updates and Management |
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Included |
24 x 7 Remote After Hours Support |
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Included |
24 x 7 On-Site After Hours Support |
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Included |
Ransomware Damage Remediation & Clean-up |
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Included |
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Included |
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Optional |
Included |
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Optional |
Included |
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Included |
Encrypted Server Mirroring backup & recovery |
Optional |
Optional |
Included |
On-Site Encrypted Storage Array – 2TB |
Optional |
Optional |
Included |
Off-Site Encrypted Backup Replication – per TB |
Optiolal |
Optiolal |
2 TB Included |
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