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Published On: February 11, 20192 min read

ACT Managed PC Plans

Managed Workstation Plans Managed PC Essentials Managed PC Standard Managed PC Premium
24/7 Monitoring & Management
Guaranteed Response Time < 3 bus. hrs. < 2 bus. hrs. < 1 bus. hrs.
Remote PC Support & Maintenance Included Included Included
Managed Anti-Virus and Monitoring Included Included Included
Patch and updates management Included Included Included
Live Help Desk Services Included Included
Phone and Tablet E-mail Configuration Included Included
Phone Support for Supported Applications Included Included
E-mail Services Support Included Included
Work from Home LogMeIn Remote PC Access Optional Optional Included
Intermediary for third party vendor support Included
Emergency After-Hours Phone Support Included
Emergency After-Hours On-Site Support Included
Employee Security Awareness Training Included Included
Program management, testing & simulated exploits Optional Included Included
IBM MaaS 360 Mobile Device Tracking & Management Optional Optional Optional
Includes remote device tracking, data wiping & more
Advanced SPAM and Malware Prevention
Advanced e-mail Off-Premises SPAM Filtering Optional Optional Optional
Malware remediation and cleanup T&M T&M T&M
ACT DataVault Workstation Backup Services
Encrypted File and Folders Data Backup up to 1 TB Optional Optional Optional
Encrypted Full Mirror image of workstation, up to 1TB Optional Optional Optional
Managed Microsoft Office 365 (5 – 300 users)
Office 365 Essentials Optiolal Optiolal Optiolal
Office 365 Business Optiolal Optiolal Optiolal
Office 365 Business Premium Optiolal Optiolal Optiolal
Parts and Supplies
Replacement Parts on repairs not Extra Extra Extra

ACT Managed Server Plans

Managed Server Plans Secure Server Essentials Secure Server Standard Secure Server Premium
Services
24/7 Service & Performance Monitoring Included Included Included
Remote Server Monitoring & Management Included Included Included
Patch and Updates Management Included Included Included
Server Help Desk Support Included Included Included
Active Directory users and rules management Included Included Included
Event Log Monitoring Included Included Included
Drive Space Monitoring Included Included Included
Server Anti-Virus/Anti-Malware Protection Included Included Included
Unlimited Remote Control Server Support Included Included Included
Printer Queue & Availability Monitoring Included Included Included
Annual On-Site Server Cleaning Included Included
Software License Management Included Included
Virtual CIO Support with quarterly business reviews Included Included
Application Software Updates and Management Included
24 x 7 Remote After Hours Support Included
24 x 7 On-Site After Hours Support Included
Ransomware Damage Remediation & Clean-up Included
Security Sentinel Dark Web Credential Monitoring Included
Exchange Server Administration & Support Optional Included
SQL Server Administration and Support Optional Included
ACT DataVault Backup and Recovery w/1 year retention Included
Encrypted Server Mirroring backup & recovery Optional Optional Included
On-Site Encrypted Storage Array – 2TB Optional Optional Included
Off-Site Encrypted Backup Replication – per TB Optiolal Optiolal 2 TB Included

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